Effective date: September 10, 2026
1. Introduction and Company Information
This Privacy Policy explains how North Shore Printmaking Studio Ltd. collects, uses, discloses, stores, and protects personal information in connection with its printmaking-studio services, website, communications, workshops, memberships, retail sales, bookings, and related business activities in Canada.
North Shore Printmaking Studio Ltd. is responsible for the personal information it collects and processes under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.
Business details:
- Company name: North Shore Printmaking Studio Ltd.
- Address: 2140 Pine Street, Suite 203, Vancouver, BC V6J 1Y1, Canada
- Email: [email protected]
- Phone: +1 (604) 782-4961
By using our services or providing personal information to North Shore Printmaking Studio Ltd., you acknowledge that your information will be handled in accordance with this Privacy Policy and applicable law.
2. Data Collection and Processing
North Shore Printmaking Studio Ltd. may collect personal information directly from you, automatically through our website or digital tools, and from third parties where permitted by law. The personal information we collect may include:
- Identification and contact information: name, email address, phone number, mailing address, billing address, and emergency contact details where appropriate.
- Account and transaction information: account login details, membership information, purchase history, workshop registrations, payment records, invoices, and order details.
- Communication information: messages, inquiry details, feedback, survey responses, and correspondence with our team.
- Studio and service usage information: booking records, attendance, class participation, equipment usage, waiver acknowledgements, and safety-related records.
- Technical information: IP address, device type, browser type, operating system, website usage data, cookies, and similar technologies.
- Photographic or video information: images or recordings captured during events, workshops, exhibitions, or studio activities, where notice is provided or consent is obtained when required.
- Payment information: limited payment details processed through secure third-party payment processors. We generally do not store complete credit card numbers.
- Preference information: newsletter subscriptions, marketing preferences, and service interests.
We limit collection to what is reasonable and necessary for the purposes described in this Privacy Policy.
3. Purpose of Data Processing
North Shore Printmaking Studio Ltd. processes personal information for the following purposes:
- to provide printmaking-studio services, workshops, classes, studio access, memberships, and related customer support;
- to process bookings, registrations, purchases, payments, refunds, and invoices;
- to communicate with you about appointments, studio operations, service updates, and administrative matters;
- to maintain safety, manage studio access, enforce studio policies, and address incidents or emergencies;
- to improve our services, website, offerings, and customer experience;
- to send marketing communications, newsletters, and promotional messages where permitted by law and subject to your preferences;
- to comply with legal obligations, including tax, accounting, recordkeeping, health and safety, and regulatory requirements;
- to prevent fraud, misuse, unauthorized access, and other unlawful activity;
- to administer contests, surveys, exhibitions, or community events;
- to analyze website and business performance using aggregated or de-identified data where possible.
4. Legal Basis for Processing
Under Canadian privacy law, North Shore Printmaking Studio Ltd. collects, uses, and discloses personal information for purposes that a reasonable person would consider appropriate in the circumstances and, where applicable, with your consent.
We may process personal information on the following bases:
- Consent: where you have given express or implied consent for a specific purpose, including marketing communications where required.
- Performance of a contract or service request: to provide services, process bookings, fulfill purchases, or manage memberships.
- Legal or regulatory compliance: to meet tax, accounting, safety, reporting, or other legal obligations.
- Legitimate business purposes: to operate, secure, and improve our business, provided such use is appropriate and does not override your privacy rights.
- Protection of vital interests or safety: where necessary to protect the health, safety, or security of individuals in the studio or related premises.
5. Data Sharing and Third Parties
North Shore Printmaking Studio Ltd. may disclose personal information to third parties only when necessary and appropriate for the purposes described in this Privacy Policy, including:
- Service providers: payment processors, booking platforms, email service providers, website hosting providers, IT support providers, cloud storage providers, and accounting services.
- Professional advisors: lawyers, accountants, auditors, insurers, and other advisers subject to confidentiality obligations.
- Government and regulatory authorities: where required or permitted by law, court order, subpoena, or lawful request.
- Business partners or event collaborators: where needed to coordinate workshops, exhibitions, community programs, or joint events.
- Emergency responders: where necessary for safety or medical reasons.
We require third parties that process personal information on our behalf to use appropriate safeguards and to process the information only for authorized purposes.
We do not sell personal information.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those countries and may be accessible to courts, law enforcement, or regulatory authorities in those jurisdictions.
North Shore Printmaking Studio Ltd. takes reasonable steps to ensure that cross-border transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
7. Storage Duration
North Shore Printmaking Studio Ltd. retains personal information only as long as necessary for the purposes for which it was collected, or as required by law.
Retention periods vary depending on the type of information and applicable legal obligations. In general:
- transaction, billing, and tax records are retained for the period required under accounting and tax laws;
- membership and booking records are retained for the duration of the relationship and a reasonable period afterward;
- customer service and communication records are retained as long as needed to resolve inquiries and maintain business records;
- marketing preferences are retained until you withdraw consent or unsubscribe, subject to legal requirements;
- security and incident records are retained for a reasonable period necessary for safety, investigation, or legal defense.
When personal information is no longer required, we securely delete, anonymize, or destroy it in accordance with our retention practices.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by North Shore Printmaking Studio Ltd.:
- Access: to request confirmation of whether we hold personal information about you and to receive a copy of that information.
- Rectification: to request correction of inaccurate, incomplete, or outdated information.
- Erasure: to request deletion of personal information in circumstances permitted by law.
- Restriction: to request that we limit processing of your information in certain situations.
- Data portability: to request a copy of certain information in a structured format, where applicable and legally required.
- Objection: to object to certain uses of your information, including some marketing activities or other processing based on legitimate interests where applicable.
To exercise your rights, please contact us using the details in the Contact Information section. We may request information to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent does not affect processing that occurred before the withdrawal.
If you withdraw consent for certain information, we may no longer be able to provide some services, communications, or studio features to you. We will explain any resulting impact where applicable.
To withdraw consent, contact North Shore Printmaking Studio Ltd. using the information provided below or use any unsubscribe mechanism included in our communications.
10. Right to Complain
If you have concerns about how North Shore Printmaking Studio Ltd. handles your personal information, please contact us first so we can try to resolve the issue promptly.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or the relevant provincial privacy authority, depending on the circumstances.
We encourage you to contact us before escalating a complaint so we can address your concerns directly.
11. Data Security
North Shore Printmaking Studio Ltd. implements reasonable physical, administrative, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse. These safeguards may include:
- access controls and role-based permissions;
- password protection and, where appropriate, multi-factor authentication;
- secure storage and encryption where suitable;
- staff training on privacy and confidentiality;
- confidentiality obligations for employees and contractors;
- monitoring and maintenance of systems and devices;
- procedures for responding to privacy or security incidents.
No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
- North Shore Printmaking Studio Ltd.
- Address: 2140 Pine Street, Suite 203, Vancouver, BC V6J 1Y1, Canada
- Email: [email protected]
- Phone: +1 (604) 782-4961
Please include enough detail for us to identify your request and respond appropriately.
13. Changes to Privacy Policy
North Shore Printmaking Studio Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When we make changes, we will revise the effective date and may provide additional notice where required by law or where the changes are material.
Your continued use of our services after an updated Privacy Policy is posted indicates your acknowledgment of the revised terms, to the extent permitted by law.
North Shore Printmaking Studio Ltd. is committed to protecting your privacy and handling personal information in a lawful, fair, and transparent manner.